Job Description:
Deliver outstanding technical support to the company employees, resolving their technical issues promptly and effectively.
Diagnose reported technical issues and prioritize them based on urgency, escalating complex problems to relevant departments when necessary.
Provide both on-site and remote support, ensuring uninterrupted IT services.
Manage the complete IT onboarding and offboarding process, including setting up and deactivating accounts across multiple platforms and tools.
Support server and cloud solutions, ensuring their optimal performance.
Integrate and support seamless integration between on-premise and cloud systems.
Monitor IT systems for smooth operations, troubleshoot issues, and provide innovative solutions for non-standard situations.
Configure and support Single Sign-On (SSO) configurations for various cloud platforms and applications.
Develop and maintain automation scripts to streamline IT processes.
Create knowledge base articles and documentation on implemented solutions and system configurations.
Manage initial provisioning of IT systems, including laptops and office IT equipment, and provide ongoing support.
Coordinate IT orders and stock, collaborating closely with suppliers and vendors.
Maintain meeting rooms and audiovisual equipment for smooth operations.
Job Qualifications:
3+ years of experience in a similar role.
Proficient knowledge of networking equipment and standard internet protocols such as TCP/IP, DNS, and DHCP.
Hands-on experience with computer hardware and software installations, administration, and troubleshooting.
Strong familiarity with Mac OSX (Mainly), Windows 10,
Company Occupation:
Internet related
Company Size:
Medium (50 - 150)