Job Description:
" Provide exceptional technical support to end-users, resolving issues related to laptops, desktops, Windows OS, network connectivity, and peripherals.
" Assist with the configuration and management of cloud platforms, including Azure, AWS, and Office 365. - background in one of the above is a plus.
" Basic network troubleshooting skills- a must.
" Proactively monitor and maintain IT systems to ensure optimal performance and uptime.
" Troubleshoot technical problems, diagnose root causes, and implement effective solutions.
" Participate in the ongoing development and improvement of our IT infrastructure.
" Maintain accurate documentation and adhere to established IT policies and procedures.
" Collaborate effectively with developers, operations teams, and other internal stakeholders.
" Responsible for IT inventory management.
Job Qualifications:
" Minimum 2 years of experience \ 1 role as an IT/Helpdesk Support Technician.
" Proven ability to identify and resolve technical issues efficiently.
" Strong understanding of Windows operating systems - a must.
" Familiarity with cloud platforms (Azure, AWS, Office 365) - preferred.
" Excellent customer service orientation and exceptional verbal communication skills (English).
" Ability to work independently and as part of a team.
" Proactive, detail-oriented, and a fast learner.
" Familiarity with Mac OS and Linux platforms - a plus.
Company Occupation:
Other, High Tech
Company Size:
Small (0 - 50)